People Coordinator

Main Duties
The People Coordinator will:
• support recruitment of volunteers (including advertising roles, responding to interest, and arranging informal chats/introductions);
• coordinate volunteer onboarding (including collecting key info, supporting induction, and signposting required training such as Safeguarding);
• work with the Welfare Officer to support safer recruitment processes, including helping to track DBS status and role suitability (without holding unnecessary sensitive information);
• maintain and update membership and volunteer registers, ensuring details are accurate, secure, and only shared on a need-to-know basis;
• act as a first point of contact for membership and volunteering queries, and signpost to the right person (e.g. Coaches, Welfare Officer, Secretary) when needed;
• support new members from enquiry to first session (e.g. welcome messages, what-to-expect info, access requirements, and any reasonable adjustments planning);
• help coordinate basic volunteer cover for sessions and events (e.g. who can help set up, guide, support registration), in line with the session plan agreed by the coaching team;
• support volunteer retention and wellbeing by keeping in touch, checking availability, and helping volunteers feel included and valued;
• help the Committee understand people capacity (e.g. where gaps exist, which roles are high priority, and what support volunteers need);
• support the club to embed Equality, Diversity and Inclusion in people processes (including accessible comms, inclusive welcome, and fair role allocation), and;
• report any welfare, conduct, or safeguarding concerns promptly to the Welfare Officer (and follow the club's reporting procedures).

As a volunteer at SGC, they will also:
• uphold and promote the 5 Key Values held by the club (i.e. Sustainability, Equality/Diversity/Inclusion, Wellbeing, Community, Collaboration);
• abide by club and Goalball UK policy, particularly both Codes of Conduct;
• communicate clearly and respectfully with all other volunteers, players, and other members, including providing advance notice (where possible) if they are unable to fulfil their duties;
• always offer a helping hand where needed around the club (such as providing sighted guidance if able, helping out at events, etc);
• participate in appropriate training and development opportunities (e.g. Safeguarding, First Aid, goalball-specific training, etc), and;
• take responsibility for personal conflicts of interest and declare, record and manage these appropriately.

Person Specification

Is this the right role for you? If you meet most of the below suggested characteristics, then it may well be a great fit.

Essential
The People Coordinator will be someone who:
• is organised and able to keep accurate records securely, sharing information only on a need-to-know basis;
• communicates clearly and respectfully, and can act as a friendly first point of contact for membership and volunteering queries;
• can signpost people to the right person (e.g. Coaches, Welfare Officer, Secretary) when needed;
• can support welcoming and inclusive onboarding for new members and volunteers, including what-to-expect information and reasonable adjustments planning;
• can support basic safer recruitment processes with the Welfare Officer, including tracking DBS progress and role suitability without holding unnecessary sensitive information;
• can help coordinate basic volunteer cover for sessions and events in line with the session plan agreed by the coaching team;
• can work collaboratively with the Committee to highlight people-capacity gaps and priorities;
• takes safeguarding, inclusion, and fair treatment seriously, and follows SGC procedures, including reporting concerns promptly to the Welfare Officer;
• is reliable, giving as much advance notice as possible if they can no longer do something or be somewhere they said they could, and;
• is open to relevant training and development (e.g. safeguarding, safer recruitment basics, inclusive comms).

Desirable
The ideal person for the role of People Coordinator is someone who:
• has experience supporting volunteers or members in a club, charity, or community group;
• has experience coordinating availability and basic cover for sessions or events;
• has experience with inclusive onboarding and accessible communication;
• understands good practice around confidentiality and data handling;
• is comfortable working with a range of ages and backgrounds;
• has lived or professional experience of vision impairments or other disabilities, and can use this to support inclusive practice, and;
• has an interest in goalball and/or parasport, and is motivated by supporting inclusive community sport.